FAQ

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website to monitor the real-time status and location of your package. Click Here to Track Your Order

We understand that circumstances may change. If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards, shop pay, paypal amd more.

We offer free economy shipping (3 to 7 days) on products being shipped to a US postal address.

Charges for international shipping vary and will be calculated at checkout. The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase. Shipping Policy

Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.

Please note that shipping does not include duties and taxes as these vary by destination country.

If you would prefer an alternate shipping method, please contact us before placing your order and we will do our best to accommodate your request.

Our return policy is designed to ensure customer satisfaction. At this time, we do not offer returns on any items, but If you're not completely satisfied with your purchase, we will review your request if within 15 days of purchase. If return is approved we will send you a confirmation within 15 days. Buyer will be responsible for the cost to return item. Once item is received, a full refund will be issued within 15 days. See full return policy for instructions. Return Policy

Initiating a return is simple. At this time, we do not offer returns on any items, but If you're not completely satisfied with your purchase, we will review your request if within 15 days of purchase. If return is approved, we will send confirmation within 15 days. Buyer will be responsible for the cost to return item. Once item is received, we will issue a full refund within 15 days.

Within 15 days of purchase, email us at office@durrettrecovery.com with your order number and item you are requesting us to review for return. We will respond within 15 days with confirmation.

If a return is approved, buyer will be responsible for the shipping fees to return the item.

Redeeming a gift card is a straightforward process. During the checkout process, there will be an option to enter your gift card code. Simply input the unique code found on your gift card, and the corresponding value will be applied to your total purchase.

Our gift cards typically do not have an expiration date. We want recipients to have the flexibility to use their gift cards at their convenience.

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