Visit our support and resources page to find answers relating to towing, orders, shipping, returns and more along with other types of towing and provider information.
Orders
How do I track my order?
Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website to monitor the real-time status and location of your package. Click Here to Track Your Order
Can I modify or cancel order after it has been placed?
We understand that circumstances may change. If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery. Please allow up to 3 to 5 days for processing.
What payment methods do you accept?
We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards, shop pay, paypal amd more.
Shipping
What shipping options do you offer?
We offer free economy shipping (3 to 7 days) on products being shipped to a US postal address. Shipping Policy
International shipping: Unfortunately, no, we aren't able to accommodate international shipping at this time.
Do you ship internationally?
Unfortunately, no, we aren't able to accommodate international shipping at this time.
Returns
What is your return policy?
Returns/Refunds
Our return policy is designed to ensure customer satisfaction so we do allow returns and refunds within 30 days of purchase. If you're not completely satisfied with your purchase, we will review your request within 30 days of purchase. If return is approved we will send you a confirmation within 15 days. Buyer will be responsible for the cost to return item. Once item is received, a full refund will be issued within 15 days. See full return policy for instructions.
Within 30 days of purchase, email us at office@durrettrecovery.com with your order number and item you are requesting us to review for return. We will respond within 15 days with confirmation. It can take up to 30 days for us to receive and process your return. In certain circumstances refund time frames may be longer.
We issue the refund to the same payment information used for payment of original order. It may take up to 10 business days and sometimes additional time for your financial institution to process the refund. Return Policy
How do I initiate a return?
Initiating a return is simple. If you're not completely satisfied with your purchase, send us an email and we will review your request if within 30 days of purchase. If return is approved, we will send confirmation within 15 days. Buyer will be responsible for the cost to return item. Once item is received, we will issue a full refund within 15 days.
Within 30 days of purchase, email us at office@durrettrecovery.com with your order number and item you are requesting us to review for return. We will respond within 15 days with confirmation.
Are there return shipping fees?
If a return is approved, buyer will be responsible for the shipping fees to return the item.
Gift Cards
How can I redeem my gift card?
Redeeming a gift card is a straightforward process. During the checkout process, there will be an option to enter your gift card code. Simply input the unique code found on your gift card, and the corresponding value will be applied to your total purchase.
Do gift cards have an expiration date?
Our gift cards typically do not have an expiration date. We want recipients to have the flexibility to use their gift cards at their convenience.
Resources
Need a reputable repossession company? Here are some recommendations . . .
Premier Recovery, https://www.premier-recovery.com/
Autosavers Towing & Recovery, https://autosaverstowingandrecoveryva.com
Need to buy or sell a used car? Here are some reputable used car dealers . . .
CARRVA, https://www.carrva.com/
M&M Auto, https://mmautomotiveva.com/
Towing
Why Choose Us?
🚚 Durrett Recovery —
Local Towing & Transport
Safe • Licensed • Family‑Owned
Services We Offer
- Open Transport: Affordable vehicle hauling for everyday cars.
- Enclosed Transport: Premium protection for classics, antiques, and specialty vehicles.
- Tow Truck Transport: Flatbed, rollback, and wheel‑lift towing for accidents, repossessions, and roadside assistance.
- Trailer (Hot Shot) Transport: Pickup + trailer rigs for auctions, dealerships, and fleet moves.
Areas We Serve Fredericksburg • Richmond • Harrisonburg • Charlottesville • Staunton • Waynesboro • Ruther Glen • Ashland
• Mechanicsville
Who We Serve Dealers • Auctions • Movers • Car Shows • Relocation Companies • Fleet & Lease Returns • Inventory Managers • Auto
Wholesalers • Online Buyers & Sellers
Why Choose Us?
- Licensed by DMV & DOT
- Insured and compliant with all regulations
- Over 4,000 vehicles moved annually
- Family‑owned with a focus on safety, respect, and community
👉 Durrett Recovery:
Trusted towing and transport across Virginia.
What are the different types of towing and transport?
See our "Towing Services" page for more detailed information on the different types of towing.
How to start a towing business in VA?
See our blog post article, Beginners Guide to Towing with No CDL, for more detailed information on the different types of towing.
What does DOT require that you have with you when operating a tow truck?
Please see, DOT Required Equipment, page on our website that lets you know of all the required equipment needed.
What is the Move Over law?
The Move Over law requires drivers to change lanes or slow down when approaching stationary emergency or roadside workers to enhance safety on the road.
The Move Over law is a traffic regulation designed to protect emergency responders, roadside workers, tow truck drivers and other personnel working near roadways. It mandates that drivers either change lanes away from these vehicles or reduce their speed significantly when passing them. This law is in effect in all 50 states, although specific requirements and penalties may vary by state.
The primary goal of the Move Over law is to enhance the safety of those working on or near the road. By requiring drivers to create a buffer zone, the law aims to reduce the risk of accidents and injuries to emergency personnel and roadside workers. This is particularly important given the increasing number of incidents where stationary vehicles are struck by passing cars.
Violating the Move Over law can result in significant penalties, including fines that can reach up to $1,250 for first time offenders. More severe consequences, including jail time and higher fines may apply if the violation leads to serious injuries. Recent updates to the law have expanded protections to include additional public service vehicles, such as animal control and parking enforcement vehicles, when their lights are activated.
Understanding and adhering to the Move Over law is crucial for ensuring the safety of both roadside workers and drivers. Increased awareness and compliance can help prevent accidents and save lives on the road. Always remember to move over or slow down when you see emergency vehicles or roadside workers to contribute to a safe driving environment for everyone.
