Visit our FAQ and resources page to find answers relating to towing, orders, shipping, returns and other information on suppliers.
Orders
How do I track my order?
Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website to monitor the real-time status and location of your package. Click Here to Track Your Order
Can I modify or cancel order after it has been placed?
We understand that circumstances may change. If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery. Please allow up to 3 to 5 days for processing.
What payment methods do you accept?
We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards, shop pay, paypal amd more.
Shipping
What shipping options do you offer?
We offer free economy shipping (3 to 7 days) on products being shipped to a US postal address. Shipping Policy
International shipping: Unfortunately, no, we aren't able to accommodate international shipping at this time.
Do you ship internationally?
Unfortunately, no, we aren't able to accommodate international shipping at this time.
Returns
What is your return policy?
Our return policy is designed to ensure customer satisfaction. At this time, we do not offer returns on any items, but If you're not completely satisfied with your purchase, we will review your request if within 15 days of purchase. If return is approved we will send you a confirmation within 15 days. Buyer will be responsible for the cost to return item. Once item is received, a full refund will be issued within 15 days. See full return policy for instructions. Return Policy
How do I initiate a return?
Initiating a return is simple. At this time, we do not offer returns on any items, but If you're not completely satisfied with your purchase, we will review your request if within 15 days of purchase. If return is approved, we will send confirmation within 15 days. Buyer will be responsible for the cost to return item. Once item is received, we will issue a full refund within 15 days.
Within 15 days of purchase, email us at office@durrettrecovery.com with your order number and item you are requesting us to review for return. We will respond within 15 days with confirmation.
Are there return shipping fees?
If a return is approved, buyer will be responsible for the shipping fees to return the item.
Gift Cards
How can I redeem my gift card?
Redeeming a gift card is a straightforward process. During the checkout process, there will be an option to enter your gift card code. Simply input the unique code found on your gift card, and the corresponding value will be applied to your total purchase.
Do gift cards have an expiration date?
Our gift cards typically do not have an expiration date. We want recipients to have the flexibility to use their gift cards at their convenience.
Resources
Need a reputable repossession company? Here are some recommendations . . .
Premier Recovery, https://www.premier-recovery.com/
Autosavers Towing & Recovery, https://autosaverstowingandrecoveryva.com
Need to buy or sell a used car? Here are some reputable used car dealers . . .
CARRVA, https://www.carrva.com/
M&M Auto, https://mmautomotiveva.com/
Towing
What are the different types of towing and transport?
See our "Towing Services" for more detailed information on the different types of towing.
How to start a towing business in VA?
See our blog post article, Beginners Guide to Towing with No CDL, for more detailed information on the different types of towing.
What does DOT require that you have with you when operating a tow truck?
Please see, DOT Required Equipment, page on our website that lets you know of all the required equipment needed.